Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we're here to put your mind at ease. 1. What types of payment does Axioma Travel accept?
Axioma Travel accepts various payment methods for the payment of our travel services. We welcome all of our clients to stop by one of our offices and pay for the tickets in person, or over the phone. We accept, cash, cashier’s checks, money orders, credit cards as well as Chase quick pay. Keep in mind some fares provide for a cash or check discount as high at 5,5% when compared to certain credit cards, while other fares are equal no matter what the form of payment is.
We accept American Express, Visa, Mastercard and Discover card. Your also welcome to transfer funds via a wire transfer, however keep in mind that you will incur additional fees you will need to pay. If paying by credit card by phone we will need to send you a credit card authorization form for you to sign and return along with copies of your credit card front and back and copies of your ID. We require this because we are serious about protecting your identity and reducing credit card fraud. 2. Is group booking possible and how does it work?
If you’re a gathering of 10 or more friends or family members travelling together for a wedding or family reunion, or traveling as student or business group or athletic team, Axioma Travel has just what you are looking for! Our experienced Group Sales Specialists will assist you or your group coordinator in finding the best flight deals for you. A group booking consists of a minimum 10 passengers. Booking as a group allows some benefits such as name changes and more flexible fare rules, but often the fares paid are higher.
Want to speak to a Group Travel Planner about your next group trip?
CALL US AT 1800 929 4662 3. Do we need travel insurance?
Axioma Travel recommends Travelex travel insurance that offers unsurpassed protection including unforeseeable trip related expenses such as:
- Cancel For Any Reason coverage
- Cancellation due to Work Reasons coverage now included in base plan
- Cancellation coverage due to involuntary Job Loss
- Medical Evacuation to the hospital of your choice Or home
- Insure trip costs up to $100,000 per person
- Lost, stolen or damaged baggage or travel documents
- Baggage delay
- Accidental death and dismemberment
No deductibles or copayments! Coverage payable regardless to any other insurance coverage you may have. All coverage on the Platinum Plan are primary. Claims paid before any of your other insurance plans. 4. What kind of visas and travel documents do we need?
Please be advised that appropriate documentation is required when flying. For domestic flights you will need a valid driver’s license or passport. For international travel a passport and valid visas may be required. Sometimes a visa is required even when transiting through a country. It is your responsibility to have the proper documents and visas. Please check with the consulate of the country you are visiting to be sure of the requirements. Travel agents and airlines are not responsible for your passport and visas.
Some countries require you have a visa if you have a one-way itinerary. Please check ahead so that there are no unpleasant surprises at the airport.
Always make sure your passport is valid. Some countries require that passport be valid at least 6 months after your arrival.
Airport staff has the right to deny any traveler if travel documents are not complete. 5. What do we need to know about check in at the airport?
The first thing you should do when arriving at the airport is check in for your flight, check in your baggage and receive your boarding pass. If your itinerary includes at least one international flight you should arrive at the ticket counter at least three hours prior to your flight's scheduled departure time in order to have your passports verified, to check luggage, and to receive your boarding pass.
Check-in closes between 60 and 120 minutes before flight departure, depending on the departure city as well as the destination city. Please check with your airline to verify check-in requirements. Alternatively, you can check in online free of charge on your computer, tablet or smart phone 36-24 hours before departure (depending on the airline). 6. How much baggage are we allowed to bring?
Airlines are changing their maximum baggage allowances. Most have reduced their maximum allowance to 1 piece to check-in and 1 piece for carry-on. Some airlines do not allow any bags or carry-on unless you pay a separate fee. Furthermore many airlines are now selling fare types, that do not allow checked bags or carry-on. On most airlines, checked baggage may weigh a maximum of 50lbs (23kg) and the maximum dimensions per item of baggage are 62in (158cm), (width + height + depth). However certain carriers, are using different weights and dimensions for their maximum size. As always please check with your airline for up to date rules.
For most airlines, carry-on may weigh a maximum 18lb (8kg) and have maximum dimensions of 45 inches (115cm). Furthermore they have started charging fees for some or all bags checked. Please check with your carrier on what the maximum is to avoid any complications at the airport. If you have connecting flights always insist on having your bags checked to the final destination. You may not have time to pick up and recheck your bags at transit points. 7. How do we manage seat assignments?
For international travel some airlines now charge passengers seat selection fees. For now, it is mostly European companies and fees start from $25 and up.
The charge is only if you make seat assignment more than 24 hours before departure.
You may choose any of the remaining seats free of charge as soon as check-in for the respective flight begins – usually 23 hours before departure. Please note that selection is limited under these conditions. We recommend that you check-in as soon as it is possible on-line and get the best available seats at no charge. 8. What should we pay attention at if we have connecting flights?
Axioma Travel always books tickets with connecting time minimums as required by the airlines providing the transportation. Sometimes these connections are tight and its up to the passenger to keep a few simple things in mind in order to increase their chances of making the connection.
First of all familiarize yourself with the airport you are making the connection in. You can do so by going to the airport website and finding the terminal map. Second when you get your boarding passes at the initial check-in, there might be gates indicated for the connecting flight. Try to find those on the terminal map. But always remember to check for new gate information once you land, as they often change. It may be worthwhile to download the airline’s app to your smart phone and check gate information while you are still taxiing. Another helpful thing is to use the restrooms on the plane so that you do not have to make a stop in the terminal and lose precious time making your connection. When doing seat assignments, try to pick seats as far in front as possible, the sooner you deplane, the sooner you will be on your way to the next flight.
If you are purchasing two separate tickets, the airline of the first ticket is not responsible to get you to your destination on time so you may catch the next flight with the airline on the second ticket. The airline on the second ticket is not responsible to change your ticket in the event you are delayed by the first airline. This is your responsibility. The first airline may not want to check your bags all the way to your final destination and you may need to pick up your bags and recheck them with the second airline. Also keep in mind that you may be double charged for baggage fees, once by each airline. Please check the specific details involved with your itinerary with your Axioma Travel ticket agent before purchasing your tickets. 9. What if flight delays occur?
Airline delays do occur! Sometime they are a result of mechanical failure or scheduling conflicts the airline is experiencing. These delays are the carriers’ responsibility. Other times the delays are caused due to weather or other acts of nature. These delays are not the responsibility of the carriers.
If your flight is delayed you need to immediately check your itinerary to see if you will make your connecting flight. If you feel that there is a possibility that you will miss your next flight, inform the ticket agent at the airport that you have a connecting flight. If you will not be able to make your connection, kindly ask the agent to rebook on a different flight and/or airline so that you may make your connection. If it is the carriers fault that you are delayed (and not an act of nature), you must insist that they rebook you. If there are no alternative flights, verify with them that the airline which is delayed will pay for your hotel room in your connecting city. Sometime it is worth while postponing your trip for one day in order to avoid the misconnection and the associated hassles. 10. What are the Fare rules we need to keep in mind?
Please keep in mind that all reservations must be ticketed within 24 hours or they are subject to cancellation by the airline. The price is not guaranteed until ticketed and may change overnight. Please make sure that the provided itinerary is correct and that the outbound and return dates as well as times are as desired. Above all make sure that the names in the itinerary match the passports of the passengers. Once ticketed changes to your name cannot be made. Once purchased, the tickets are non-refundable, and if changeable subject to substantial penalties for changes of outbound or return travel dates. The penalties are based on the fare rule, and different fare rules will have different penalties.